I hope our guests had a pleasant experience “Networking in Paradise” last week.

There seemed to be plenty of thank you’s going around which is always a good thing.

NYBA will be featuring it’s “member of the week” on our facebook page – so, please stop by and check out which of our members will be featured. http://www.facebook.com/NYBusinessAlliance – don’t forget to “like” our page while you are there.

Mark your calendars “Monday, March 21st”will be our “Speaker of the Month” We are pleased to have Randi Busse of Workforce Development Group, Inc. be our featured guest. Below is an outline of her presentation.

How to Turn Your Customers Into Raving Fans
This powerful presentation will cover:
• What customers want
• How to differentiate yourself from your competition
• The difference between customer satisfaction and customer loyalty
• Why a complaint is a four letter word
• Personalizing the customer experience
Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service Expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase their customer retention. Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun. Randi uses real life situations and humor to customize the content of her programs, getting your employees excited and motivated to turn your customers into Raving Fans. Randi writes a monthly customer service newsletter, “Customer Service: It’s Not Just a Department; It’s an Experience”. You can sign up for her newsletter and learn more about her services by visiting her website, http://www.workdevgroup.com.
Everyone have a Safe and Happy St. Patty’s Day!


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